Frequently Asked Questions

Shipping costs may vary based on location, and will be added at checkout. We ship worldwide and run discounts and promotions all year, so stay tuned for exclusive deals.

We take pride in our shipping speed. 90% of all orders are processed within 1-3 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.

During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer. Thank you for your patience.

Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.

If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.

All orders can be tracked on our "Track Your Order" page.

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 24-48 hours to update. 

Standard Shipping Times (Business Days): 

Domestic: 
United States: 7 - 15 days 

International: 
United Kingdom: 7 - 15 days 
Canada: 7 - 15 days 
Australia: 7 - 15 days 
Europe: 9 - 21 days 
Latin America: 10 - 25 days 
Other countries: 14 - 30 days 

Additional shipping information can be found on our "Shipping" page.

We have no control over custom fees and they vary from country to country. Customers are responsible for paying all customs fees. 

Yes, we have a very secure ordering system.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay, amongst other options. All payment options are outlined below the Add to Cart Button and in our Website Footer.

If you did not get an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.

For your order to go through, you must provide us with the zip code of where you receive your credit card statements. If you supply the wrong zip code, your order will not go through.

If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.

Although we wish we could accommodate all changes, we fulfill orders very quickly!

Once your order has been confirmed, it’s not possible for you, or us, to change it. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, feel free to contact us immediately at support@shutterloverz.com and we will happily cancel your previous order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

We accept returns and exchanges on all orders as long as the item is in its original and sellable condition within 30 days of receiving the item. Washed items and or with animal hair are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any form of underwear due to hygienic reasons. 

Returns can be refunded back to the original payment method (with a handling fee) or come in the form of store credit. We reserve the right to adjust returns if original items are not received in new condition. If items are not in stock at the time we receive your item, you will be receiving store credit for it. 

At this time, we do not offer free return shipping for US and international orders or refunds on customs or duties.

All returns and exchanges should be done by contacting our support team at support@shutterloverz.com. DO NOT return items to the shipping address on your package without first contacting us or we will not be able to process your return.

Depending on if it's a domestic or international return/exchange please allow 1-3 weeks from the time that you ship your item(s) back to us to process your return/exchange.

At this time, we do not offer free return shipping for US and international orders or refunds on customs or duties.

We’ll make it up to you. Customer satisfaction is our biggest priority and we are very sorry to hear this.

You can request a refund, or an exchange/store credit. Please contact us at support@shutterloverz.com. 

If you have any questions about your order, please feel free to email us at support@shutterloverz.com or reach out on our "Contact" page.

We offer 24/7 customer support, excluding most major holidays.

Please note:
We respond to e-mails as quickly as we can however during high volume launches/sales please expect to hear back within 24-48 hours.